Terms of Service

Agreement to Terms

Welcome to Min Alif Ila Ya ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile applications, and online Arabic learning services (collectively, the "Services") operated by Min Alif Ila Ya.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.

These Terms constitute a legally binding agreement between you and Min Alif Ila Ya. Please read them carefully.

Acceptance and Eligibility

Age Requirements

• You must be at least 13 years old to use our Services
• Users between 13-17 must have parental or guardian consent
• Users under 18 must have a parent or guardian agree to these Terms

Account Requirements

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You may not share your account with others or create multiple accounts

Description of Services

Min Alif Ila Ya provides online Arabic language learning services, including:

• Live online Arabic classes via video conferencing
• Recorded class sessions and learning materials
• Digital textbooks, exercises, and assignments
• Progress tracking and assessment tools
• One-on-one consultations and support
• Community features and group discussions

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to users.

Payment Terms

Fees and Billing

• Course fees are due in full before the start of classes unless payment plan arrangements are made
• Monthly subscriptions are billed automatically on the same date each month
• All fees are non-refundable except as specified in our Refund Policy
• Prices may change with 30 days' notice to existing customers
• Failed payments may result in suspension of access to Services

Accepted Payment Methods

• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers (for course packages)
• Payment plans (subject to approval)

Refunds and Cancellations

Our refund policy is detailed in our separate Refund Policy document. Key points include:

• 7-day money-back guarantee for course packages (if fewer than 2 classes attended)
• Monthly subscriptions can be canceled anytime with no penalty
• Single classes are non-refundable once attended
• Refunds are processed within 5-10 business days

User Responsibilities and Conduct

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users or instructors
• Share inappropriate, offensive, or discriminatory content
• Attempt to gain unauthorized access to our systems
• Record or distribute our content without permission
• Use our Services for commercial purposes without authorization
• Create fake accounts or impersonate others

Class Participation

• Attend classes punctually and be prepared to participate
• Complete assignments and homework in a timely manner
• Respect other students and maintain a positive learning environment
• Follow technical requirements and guidelines for online classes
• Notify us in advance if you cannot attend a scheduled class

Intellectual Property Rights

Our Content

All content provided through our Services, including but not limited to:

• Course materials, textbooks, and exercises
• Video recordings of classes
• Audio files and pronunciation guides
• Assessment tools and progress tracking systems
• Website design, logos, and branding elements

All such content is owned by Min Alif Ila Ya or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal, non-commercial purposes
• Download and use course materials for your learning
• View recorded classes for the duration specified in your plan

Restrictions

You may not:

• Copy, distribute, or share our content with third parties
• Record, screenshot, or create derivative works of our classes
• Use our content for commercial purposes
• Remove copyright or proprietary notices from our materials

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

Class Recordings

We may record live classes for educational purposes. By participating in classes, you consent to such recording and understand that:

• Recordings may include your voice and image
• Recordings are used solely for educational purposes
• You may not record or distribute classes yourself
• You can request to turn off your camera during classes

Service Availability and Technical Requirements

Technical Requirements

To use our Services effectively, you need:

• Reliable internet connection (minimum 10 Mbps recommended)
• Computer, tablet, or smartphone with camera and microphone
• Updated web browser or Zoom application
• Quiet environment suitable for learning

Service Availability

We strive to provide uninterrupted service, but cannot guarantee 100% uptime. We are not liable for:

• Service interruptions due to technical issues
• Internet connectivity problems on your end
• Scheduled maintenance (with advance notice)
• Force majeure events beyond our control

Limitation of Liability

To the fullest extent permitted by law, Min Alif Ila Ya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or technical issues
• Errors or omissions in content
• Third-party actions or failures

Our total liability to you for any claim shall not exceed the amount you paid for the specific Service giving rise to the claim in the 12 months preceding the claim.

Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content
• Warranties that defects will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Termination

Termination by You

You may terminate your account at any time by:

• Contacting our support team
• Canceling your subscription through your account settings
• Not renewing your course enrollment

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Disrupt classes or harass other users
• Fail to pay fees when due

Effect of Termination

Upon termination:

• Your access to Services will be immediately suspended
• You will lose access to course materials and recordings
• These Terms will remain in effect for applicable provisions
• We may retain your data as described in our Privacy Policy

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

Dispute Resolution

For any disputes arising from these Terms or your use of our Services:

• First, contact us directly to seek an informal resolution
• If informal resolution fails, disputes will be resolved through binding arbitration
• Arbitration will be conducted by a neutral arbitrator
• Class action lawsuits are waived to the extent permitted by law

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will notify users via email for material changes
• Changes will be effective immediately upon posting unless otherwise specified
• Your continued use of Services constitutes acceptance of the changes

If you do not agree to the modified Terms, you must stop using our Services.

Contact Information

If you have any questions about these Terms of Service, please contact us: