Privacy Policy

Introduction

At Min Alif Ila Ya ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and online Arabic learning platform.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information that you voluntarily provide:

• Name and contact information (email address, phone number)
• Billing and payment information
• Learning preferences and goals
• Profile information (timezone, current Arabic level)
• Communications with us (emails, chat messages, support tickets)

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location information (general geographic location based on IP address)

Learning Data

To provide personalized learning experiences, we collect:

• Class attendance and participation data
• Assessment results and progress tracking
• Homework submissions and feedback
• Video recordings of classes (with your consent)

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our Arabic learning services
• Processing payments and managing your account
• Personalizing your learning experience and tracking progress
• Communicating with you about courses, updates, and support
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve our platform
• Ensuring security and preventing fraud
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Video conferencing (Zoom)
• Email communications (SendGrid, Mailchimp)
• Website analytics (Google Analytics)
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and employee training
• Backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for processing (where applicable)

To exercise these rights, please contact us at privacy@minalifilay a.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

Class recordings are retained for the duration specified in your course package. Account information is retained for 7 years after account closure for tax and legal compliance purposes.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For students aged 13-17, we require parental consent before providing our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a prominent notice on our platform

The updated policy will be effective immediately upon posting unless otherwise specified.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: