Clear and fair refund policies to ensure your satisfaction with our Arabic learning services
At Min Alif Ila Ya, we are committed to your satisfaction and want you to feel confident about your investment in learning Arabic. This Refund Policy outlines the terms and conditions for refunds and cancellations across all our service offerings.
We believe in transparency and fairness, which is why we offer different refund policies based on the type of service you purchase and how much you've engaged with the content.
For all course packages (12-20 week courses), we offer a 7-day money-back guarantee.
In exceptional circumstances, we may offer partial refunds for course packages.
| Classes Attended | Refund Percentage | Processing Time |
|---|---|---|
| 0-1 classes (within 7 days) | 100% | 3-5 business days |
| 2+ classes (within 7 days) | No refund | - |
| After 7 days | Case-by-case review | 5-10 business days |
We understand that medical emergencies can disrupt learning plans. We offer compassionate refunds for:
Required: Medical documentation or letter from healthcare provider
Full refunds or credits are available for circumstances beyond anyone's control:
If we need to make significant changes to your course:
Refunds are typically processed to your original payment method:
In some cases, we may offer:
If you're not satisfied with our initial refund decision:
If internal resolution is not satisfactory:
Our customer service team is here to help with any questions about our refund policy or to assist with your refund request.